We collect information you provide directly to us when you use the Services or interact with us offline. For example, we collect information when you use our websites, shop in our stores, call us on the phone, create an online account, sign up to receive our emails, request a catalog, participate in a sweepstakes, contest, promotion or survey, communicate with us via social media sites, request customer support, apply for a job or otherwise communicate with us.
The information we collect includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. The categories of information we collect, which includes the kinds of information we have collected in the last 12 months, include the following:
You may choose to voluntarily provide other information to us that we do not request, and, in such instances, you are solely responsible for such information.
We automatically collect information about you when you use the Services. The categories of information we have automatically collected in the last twelve months include the following:
We use various current – and later – developed tracking technologies to automatically collect information when you use the Services, including the following:
For further information on how we use tracking technologies for analytics and advertising, and your rights and choices regarding them, see the “Advertising and Analytics” and “Your Right and Choices” sections below.
We also collect information from other sources. The categories of other sources from which we have collected information in the last 12 months include the following:
Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we use information about you, please see the “Your Rights and Choices” section below.
We may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. For information on your rights and choices regarding how we share information about you, please see the “Your Rights and Choices” section below.
We may offer sweepstakes, contests, surveys and other promotions (each, a “Promotion”) that may require registration. If you voluntarily enter a Promotion, we share information as set out in the official rules that govern the Promotion as well as for the administration of such Promotion, such as in connection with winner selection, prize fulfillment, and as required by law, such as on a winners list. By entering a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials. Tourneau may offer opportunities to enter a contest or sweepstakes or other feature that we offer jointly with a separate entity. As a result of your participation in such feature, your information may be shared with the other entity that is jointly offering the feature, which will be disclosed at the time your information is collected.
We use analytics services, such as Google Analytics, to help us understand how users access and use the Services. In addition we work with agencies, advertisers, ad networks, and other technology services to serve advertisements on our behalf about our products across the Internet. For example, we place ads through Google and Facebook that you may view on their platforms as well as on other websites and services.
As part of this process, we may incorporate tracking technologies into our own Services (including website and emails) as well as into our ads displayed on other websites and services. Some of these tracking technologies may track your browsing of the websites and mobile applications across time and services for purposes of associating different devices you use and deliver advertising and content relevant to your interests on our websites and other websites (“Internet-based Advertising”).
We also use audience matching services to reach people (or people similar to people) who have browsed our Services or are identified in one or more of our databases (“Matched Ads”). This is done by uploading a customer list to a technology service or incorporating a pixel from a technology service into our own Services, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Services and may share your email address with Facebook as part of our use of the Facebook Custom Audiences. Some technology services, such as LiveRamp, may provide us with their own data, which is then uploaded into another technology service for matching common factors between those datasets. This information is used for marketing purposes and to suggest to you relevant products offered by another retailer.
For further information on the types of tracking technologies we use on the Services and your rights and choices regarding analytics, Interest-based Advertising, and Matched Ads, please see the “Information We Collect Automatically” and “Your Rights and Choices” sections.
We offer parts of our Services through websites, platforms and services operated or controlled by separate entities. In addition, we integrate technologies operated or controlled by separate entities into parts of our Services. Some examples include:
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we implement and maintain reasonable physical, technical, and administrative procedures to safeguard and secure information collected. Nevertheless, transmission via the Internet is not completely secure and we cannot guarantee the security of information about you.
The Services are intended for a general audience and are not targeted to children under the age of thirteen (13). We do not knowingly gather any personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us at email@example.com and we will remove the data to the extent required by applicable laws.
In California, we do not knowingly “sell” personal information of minors under 16 years old.
If you are a California resident under 18 years old and you are registered with the Services, you can ask us to remove content or information you have posted to any of the Services. Email us at firstname.lastname@example.org with “California Under 18 Content Removal Request” in the subject line, and tell us what you want removed.
You may access, update, or remove certain information that you have provided to us at any time by logging into your account and navigating to the “My Account” page or by emailing us at email@example.com. We may require additional information from you to allow us to confirm your identity. Please also note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Please be aware that if you disable or remove tracking technologies some parts of the Services may not function correctly.
Please note that your opt out is limited to the email address, device, and phone number used and will not affect subsequent subscriptions.
Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics here and by Google Analytics for certain Display Advertising or the Google Display Network here.
Microsoft provides tools to allow you to opt out of the use of certain information collected by Microsoft Ads. Learn more here.
The companies we work with to provide you with targeted ads are required by us to give you the choice to opt-out of receiving targeted ads. Most of these companies participate in the Digital Advertising Alliance (“DAA”) AdChoices Program and may display an Advertising Option Icon for interest-based ads. To learn more about the DAA AdChoices Program and how to opt-out, please visit: (i) for website targeted ads from DAA participants, click here; and (ii) for app targeted ads from DAA participants, click here. Bounce Exchange, Inc. (“BounceX” or “Bounce Exchange”) is a behavioral automation software and analytics company that help drive higher engagement from their website visitors. To learn more about opting out of Bounce Exchange, click here. Criteo helps brands, e-commerce sites and other advertisers promote their products and services. To learn more about opting out of Criteo, click here. In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative (NAI). The NAI has developed a tool that allows consumers to opt out of targeted advertising delivered by NAI members' ad networks. To learn more about opting out of targeted advertising or to use the tool, click here. Please be aware that, even if you are able to opt out of certain kinds of targeted advertising, you will continue to receive generic ads.
To opt out of us using your data for Matched Ads, please contact us as set forth in the “Contact Us” section below and specify that you wish to opt out of matched ads. We will request that the applicable technology service not serve you matched ads based on information we provide to it. Alternatively, you may directly contact the applicable technology service to opt out.
You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by going to your device setting and selecting “Limit Ad Tracking” (iOS devices) or “Opt out of Interest-Based Ads” (for Android devices).
Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. We are not responsible for the effectiveness of, or compliance with, any opt out options or programs, or the accuracy of any other entities’ statements regarding their opt out options or programs.
Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell the personal information to other third parties. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us as at firstname.lastname@example.org.
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These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
For more information on information we collect, including the sources we receive information from, review the Collection of Information section. We collect and use these categories of personal information for the business purposes described in the Use of Information section, including to provide and manage our Services.
Tourneau does not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” under the CCPA is interpreted to include advertising technology activities such as those disclosed in the Analytics and Advertising section as a “sale,”, we will comply with applicable law as to such activity. Tourneau discloses the following categories of personal information for commercial purposes: identifiers, demographic information, commercial information, internet activity, geolocation data and inferences. We use and partner with different types of entities to assist with our daily operations and manage our Service. Please review the Sharing of Information section for more detail about the parties we have shared information with.
If you are a California resident, you have the right to know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
You also have the right to request the specific pieces of personal information we have collected about you.
In addition, you have the right to delete the personal information we have collected from you.
To exercise any of these rights, please submit a request through our online form available here, call our toll free number at (800)348-3332, or email us at email@example.com. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.
If personal information about you has been processed by us as a service provider on behalf of a customer and you wish to exercise any rights you have with such personal information, please inquire with our customer directly. If you wish to make your request directly to us, please provide the name of our customer on whose behalf we processed your personal information. We will refer your request to that customer, and will support them to the extent required by applicable law in responding to your request.
To the extent Tourneau sells your personal information as the term “sell” is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. You may submit a request to opt-out by clicking Do Not Sell My Personal Information. You may also submit a request to opt-out by calling our toll-free number at (800) 348-3332, or emailing us at firstname.lastname@example.org.
You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.
You have the right not to receive discriminatory treatment by us for the exercise of any your rights.
Financial incentives are programs, benefits, or other offerings, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information about them.
We do not knowingly sell information of minors under 16 who are residents of California without their affirmative authorization, or the affirmative authorization of their parent or guardian for minors under 13.
California residents who are under 18 years of age and registered to use the Services may request removal of any content posted by them on the Service. To exercise a request, please write us at the email or postal address set out in “Contact Us” above and specify that you are making a “California Minor” request. We may require additional information from you to allow us to verify your identity as well as details about where the content is posted. We will make reasonable good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Customers who are residents of California may request (i) a list of the categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please write us at the email or postal address set out in the “Contact Us” section above and specify that you are making a “California Shine the Light” request. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.